Privacy Policy

1. Information we collect

Account details: name, email, phone and sign-in provider.

Order details: delivery addresses, items, payment status and return requests, including any photos you upload.

Location: the ZIP code you enter, and your device location only if you allow it.

Usage: pages viewed, searches and device information, used to keep OQANO working and secure.

2. How we use it

To process and deliver orders, handle returns and support, send order and account emails, prevent fraud, and improve OQANO. We send marketing only if you turn it on in Notification settings.

3. Who we share it with

Sellers, delivery partners and payment processors, only as needed to fulfil your order; service providers that host and run OQANO under contract; and authorities when required by law. We do not sell your personal information.

4. Your choices and rights

You can view and edit your profile and addresses in Account, change notification settings at any time, and ask us to access, correct or delete your data.

Residents of California, Virginia, Colorado, Connecticut, Utah, Texas and other states with privacy laws have additional rights, including to opt out of targeted advertising. Contact privacy@oqano.com to exercise them; we will not discriminate against you for doing so.

5. Optional analytics

With your consent, Google Analytics measures page categories and basic device/session information across OQANO browser apps, with separate app streams in one OQANO property. We do not send names, emails, account identifiers, search terms, query strings, form contents or operational record details. We do not enable advertising features or link identities across apps.

Analytics stays off until you accept. Decline or withdraw permission in Preferences at any time. We respect Global Privacy Control and Do Not Track. Choices are stored separately on each domain; local development, staging, previews and service identities do not send Analytics data. Analytics cookies expire after 180 days. Withdrawal stops future collection but does not delete data already processed by Google.

6. Data retention

We keep order records as long as needed for tax, accounting and legal purposes, and other data only while your account is active or as needed to provide the service.

7. Security

We use encryption in transit, access controls and row-level protections so each customer can only see their own orders, addresses and returns.

8. Children

OQANO is not directed to children under 13 and we do not knowingly collect their information.

9. Contact

Questions or requests: privacy@oqano.com or the Help Center.